Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and shipped to us according to how you received it. Items that are damaged within 30 days may qualify for a refund or exchange, after we inspect your submitted photos of the quality problem. Your item may also be eligible for a refund or exchange if the delivery of the shipment has caused a significant defect(s) to the items purchased. Breakage and leakage are both conditions that qualify for a full refund, if 30 days have not gone by since the date of your purchase.
Please do not send your purchase back to the manufacturer. Contact us to discuss further details about refund eligibility. If you are eligible, you will send your purchase back to our business address.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Any shipment that the purchaser claims has went missing, despite the tracking shipment information saying the shipment has been delivered. We reserve the right to totally decline your request for a refund, if the tracking information states "delivered".
Any item that has been shipped to the wrong address, due to the customer's fault in entering his/her correct shipping address. We reserve the right to totally decline your request for a refund if the customer made no attempt to communicate with us before the shipment reaches its assigned shipping address.
Partially granted refunds and the refund dollar amount is to be decided by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We are happy to process exchanges for your orders, unless 30 days have gone by since the date of your purchase. Items may be exchanged for the same item. Our beard oils, may be exchanged for another beard oil if the price of the item is the same. Our beard combs may be exchanged for our beard brushes, and vice versa, if the price difference of both items is less than $5. If you would like to request an exchange that does not follow these above mentioned conditions, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser's original payment method.
To return your product, you should mail your product to: 304 S. Jones Blvd #2077, Las Vegas, Nevada, 89107
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.