Returns & Exchanges
Our policy lasts 365 days. If 365 days have gone by since the date of the product delivery (according to the tracking URL information), unfortunately we can’t offer you a refund or exchange.
In other circumstances not stated in this policy, we will assess it on a case-by-case basis.
To be eligible for a return, your item must be in good condition and must also be in the original packaging and shipped to us according to how you received it. Items that are damaged within 30 days may qualify for a refund or exchange, after we inspect your submitted photos of the quality problem. Your item may also be eligible for a refund or exchange if the delivery of the shipment has caused a significant defect(s) to the item(s) purchased.
Please do not send your purchase back without first contacting us to discuss further details about refund eligibility. If you are eligible, you will send your purchase back to our business address which we will provide you through email.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in good condition (as deemed by us), is damaged or missing parts for reasons not due to our error or reasons not due to shipment damages
- Any shipment that the purchaser claims has went missing, despite the tracking shipment information saying the shipment has been delivered. We reserve the right to totally decline your request for a refund, if the tracking information states "delivered". Please call your local post office to see if your product has been lost, as we do not have access to the shipment's status after it is fulfilled and shipped.
- Any item that has been shipped to the wrong address, due to the customer's fault in entering his/her correct shipping address. We reserve the right to totally decline your request for a refund if the customer made no attempt to communicate with us before the shipment reaches its assigned shipping address. Incorrect addresses must be communicated before the item processes and ships, which typically occurs 1 business day after purchase.
Partially granted refunds and the refund dollar amount is to be decided by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will send you the purchase amount for the individual product purchased (excluding taxes and shipping).
A credit will automatically be applied to your credit card or original method of payment, within 1-5 days depending on your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We are happy to process exchanges for your orders, unless 365 days have gone by since the date of your purchase. Beard oils, balms, and creams may be exchanged for another item in the exact same category (i.e. oil for oil, or cream for cream) if the price of the item is the same. Our beard combs may be exchanged for our beard brushes, and vice versa, if the price difference of both items is less than $5. If you would like to request an exchange that does not follow these above mentioned conditions, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.